1. Exchange of Unused Products

HANDSCHUHE accepts requests for commercial exchanges within 3 (three) months from the invoice date, provided that the products are unused, unwashed, properly stored and in suitable condition for resale.

All exchanges must be requested and authorized in advance by HANDSCHUHE. Do not send products to the factory before receiving our authorization.

When the exchange is due to a supply error attributable to HANDSCHUHE, transportation costs will be borne by the manufacturer. In all other cases, transportation arrangements will be agreed upon with the customer in advance.

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2. Discrepancies or Damage Upon Receipt

If, at the time of delivery, the packaging is damaged or the goods do not match the order, we recommend refusing the delivery and recording the reason on the corresponding delivery documentation.

If the discrepancy is identified after delivery, please contact HANDSCHUHE for instructions.

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3. Complaints Regarding Defects or Quality

Any issue related to defects, leaks, quality, performance or possible nonconformity of the PPE must be registered through the Complaint Handling Channel available on the HANDSCHUHE website.

Once the complaint is registered, a protocol number will be generated for identification and tracking.

HANDSCHUHE will initially review the information provided and may request photographs, videos or additional information. Do not send gloves to the factory before receiving express authorization to do so.

When a physical inspection is required, the items must be identified with the corresponding protocol number.

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4. Analysis and Response

Each complaint will be analyzed considering the product characteristics, the reported issue and, when applicable, the conditions of use.

The initial analysis will be completed within 3 business days after receipt of all necessary information. If additional information or evidence is required, the applicable timeframe will be suspended until the requested information is received, in accordance with HANDSCHUHE's internal procedure.

The conclusion and any applicable measures will be communicated to the complainant.

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CUSTOMER SERVICE CHANNELS

Quality complaints: Complaint Handling Channel available on the HANDSCHUHE website.
Questions regarding commercial exchanges and returns: sac@handschuhe.com.br | WhatsApp: +55 (11) 98776-6160.

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To help expedite the analysis of a complaint, please have photographs or videos showing the issue available, as well as information regarding the conditions in which the gloves were used.